Answer incoming calls
IRIS answers while the customer is still on the line, even when your team cannot.
LEADWAYS PHONE AGENT
Your AI receptionist for every customer call
IRIS answers when your team cannot, understands why each person is calling and moves the conversation to the right next step. When human expertise is needed, she hands over the context and leaves a clear recap behind.
See IRIS in action →On the call
What IRIS can handle on a customer call
Qualify what matters
She captures why they called, what matters and the details your team needs next.
Take the next step
She can answer, book, send approved information or route the call within the flow you define.
Leave the handoff ready
When a person should take over, IRIS passes the reason, context and next step so the caller does not start over.
USE CASES
See how IRIS handles customer calls in practice
Four common situations, shown as the conversation happens: booking, company information, a qualified transfer and a quick catch-up for the team.
IRIS CAPABILITIES
Built for the calls your business gets every day
Customer information
Opening hours, services, policies and other approved business information.
Appointment requests
Book or confirm a time when scheduling is part of the defined workflow.
Sales enquiries
Capture what the prospect needs and qualify the request before the next step.
Support requests
Understand the issue and route it when a specialist should take over.
Document requests
Send approved guides, pricing information or other materials tied to the call.
Qualified transfers
Pass the caller to the right person with the context already captured.
Pricing and service questions
Answer from the pricing and service information you make available.
Callback requests
Capture why the caller wants a response and leave the next step clear.
After-hours calls
Keep answering within the scope you define when the team is unavailable.
Follow-up questions
Use the context already available instead of making the caller repeat the story.
Multilingual calls
Support the languages configured for your customer conversations.
General enquiries
Handle routine questions and keep the conversation moving without an unnecessary handoff.
After the call
After every call, your team stays in control
IRIS leaves the call context ready to use, then gives your team visibility over what she handled.
Post-call follow-up activeON
01 Call recap
A clear call recap, sent to your team
After the call, IRIS sends a structured summary of who called, why they called, what happened and what comes next.
02 Activity dashboard
Every IRIS call, visible in one dashboard
See what IRIS handled, what reached your team, what was missed, why people called and what actions were taken.
ACROSS CHANNELS
One standard across channels and languages
Multichannel
One consistent standard, wherever the conversation starts.
Voice, messaging and email can follow the same journey without losing context.
VoiceMessagingEmail
Multilingual
Language should not create another layer of friction.
IRIS can be configured for multiple languages while keeping the same tone, rules and business logic.
FRENNLESAs needed
Leadways AI Brain
IRIS answers from the business context you approve
Leadways AI Brain brings together the approved documents, business data, rules and useful signals IRIS can work from. You decide what context is available, what she may do and when a person should take over.
DocumentsBusiness dataCalendarMessagingRules & approvals
Approved knowledgeAnswers draw from the sources you make available.
One working contextThe same rules and information can support each conversation.
Context that carries forwardUseful information can move into the next step.
Defined controlsYou define the boundaries, actions and approvals.
Control and handoff
IRIS handles the routine. Your team keeps the judgment calls.
You define what IRIS may answer, which actions she can take and which situations should go straight to a person.
 IRISLeadways | Traditional phone menu | Scripted chatbot | |
|---|---|---|---|
| Natural spoken conversation | ✓ | ✕ | ✕ |
| Understand open-ended requests | ✓ | ✕ | ✕ |
| Take a defined next action | ✓ | ✕ | ✓ |
| Create a post-call recap | ✓ | ✕ | ✕ |
| Use approved business context | ✓ | ✕ | ✓ |
| Carry context into the Leadways team | ✓ | ✕ | ✕ |
Typical capabilities shown. Specific phone and chat setups vary.
IRIS FAQ
Questions to answer before IRIS handles your calls
No. She handles the repetitive steps and prepares the context. People stay in the loop for sensitive, ambiguous or high-value cases.
She can cover the core work of an AI receptionist: answering calls, qualifying requests, scheduling when configured and routing the conversation. IRIS also keeps the context usable after the call.
She works from the approved documents, business data, rules and context made available through Leadways AI Brain.
Yes, if that workflow is within the defined scope and the required access is connected.
IRIS can hand the conversation to a person with the reason for the call and the relevant context already summarized.
The conversations she should handle, the sources she can use, the actions she may take and the situations that should go to a person. The exact setup depends on your workflow.
Yes, depending on the languages and rules defined during deployment.
Leadways Team
IRIS is one specialist in a team built to carry work forward.
MAX
Researches prospects, qualifies companies and prepares follow-ups for your approval.
Discover MAX →ARIA
Turns business context into briefs, content plans and coordinated marketing work.
Discover ARIA →OPS
Analyses trends, detects anomalies and turns raw data into usable insight.
Discover OPS →CORE
Organises job descriptions, resumes and interview notes into hiring context.
Discover CORE →See IRIS in your workflow
See where IRIS could fit into your call flow.
Show us how calls are handled today. We’ll map the first workflow where IRIS can answer, qualify, act and hand off while keeping your team in control.
Book a discovery call →